FAQs/POLICIES

Where is your store located                                                                    

We do not have a physical storefront and operate exclusively online. All purchases are processed and shipped directly to you.

 

Return Policy                                                                                                 

We want you to enjoy your item from Steppin'Out Boutique, but due to the nature of our business all sales are final as we make each item as ordered, so please check your selection prior to completing your order. We do guarantee our work, so if there is a problem with an item please contact us as soon as possible at info@steppinoutboutique.com or through the Contact Us link.

**WE WILL NOT REFUND DUE TO WRONG SIZING**

We carefully inspect each item before shipping. If for any reason there is a defect, you must contact us within 24 hours of receiving your order and provide proof or a photo of the issue.

We reserve the right to decline a return if the item has been worn or damaged.

 

 Shipping

All items are made and processed within (5) business days not including shipping, excluding all weekends and holidays. For custom orders time will vary depending on the amount of shirts needed, but usually processed within 2-3 weeks. 

 ***RUSH URGENT ORDER***

If you need your order sooner than the standard processing time, please upgrade by adding the Rush Production Fee listing. This fee only prioritizes the production of your item and does not include expedited priority shipping. You will have the option to upgrade your shipping from Ground Advantage to Priority Mail during checkout.

Please keep this in mind when ordering for holidays, birthdays, or special events. If your shipping option is not upgraded delivery times may vary. Once your package has been shipped we are not responsible for any shipping delays, including those caused by carriers or weather conditions.

Please do not leave notes requesting a specific delivery date without adding the Rush Production Fee, as this does not guarantee expedited processing.

 *Please verify shipping information is correct before submitting order. If package is returned due to incorrect/undeliverable/invalid address, you the buyer will be responsible for all shipping cost upon returning.

*IF ITEM HAS BE MARKED DELIVERED AND NOT RECEIVED. PLEASE CONTACT YOUR LOCAL USPS TO HANDLE THIS MATTER.

 * If your not located within the US, please contact us for a shipping quote prior to ordering.

 

Care Instructions                                                                                        

Hand wash or wash inside out on gentle cycle in cold water only. Please tumble dry low or hang/lay flat to dry. 

 Payment                                                                                                        

We accept all major credit card payments and paypal. Paypal is a secured form of payment checkout. Account isn't required to send payment through paypal. 

 

What shirt styles and is black the only color option                                    

We only keep black shirts in stock due to high demand. Other shirt colors are available by request only, as well as other shirt styles.

 

Is the necklace included with the shirt purchase                                      

ANY ADDED NECKLACE, SHOES OR ADDITIONAL CLOTHING ISN'T INCLUDED WITH SHIRT AND USED FOR ADVERTISING PURPOSE ONLY!!!